All underwear (excluding bras) are final sale items and are not eligible for refund or exchange. This is regardless of packaging. Underwear can’t be resold for hygienic reasons.
Bras are eligible for return or exchange within 30 day of delivery. Better yet for those first 30 days your bras are under our Wash and Wear guarantee.
You’ve got 30 days to take your bra from yoga to the office, on a weekend adventure, naptime, whatever! If the fit still isn't right, message us to get a personal fit consultation and we'll get you in the right size.
The following are not eligible for return or exchange.
Accessories (regardless of packaging being sealed/unsealed)
Free gifts or promotional items with retail value
Original shipping fees and promotional discounts
Items purchased from a third-party seller
Bras purchased during a site-wide sale are eligible for exchange only. Bras must be exchanged within the required time frame.
Items discounted using a discount code through the ‘spin-the-wheel’ or as seen on Instagram/Facebook are eligible for return or exchange.
Request a Return or Exchange
For orders placed on our International site (knix.com) go to knix.com/returns
For order placed on our Canadian site (knix.ca) go to knix.ca/returns